Refund and Returns Policy

30-Day Refund and Returns Policy
At Andanni Limited, we strive to ensure that our customers are satisfied with their furniture purchases and have a pleasant shopping experience. As part of our commitment to customer satisfaction, we have implemented a 30-day refund and returns policy for all orders placed on our website. This policy allows you to request a refund or return within 30 days of receiving your order if you are not completely satisfied for any reason.

Our Guarantee
We want you to make informed decisions and feel confident about your purchases from Andanni Limited. We strongly recommend carefully reviewing the product descriptions and guarantee details before making a purchase. Our furniture brand products are accompanied by a guarantee that outlines the specific terms and conditions of the warranty. Should you have any questions or concerns about the guarantee, our dedicated customer service team is readily available to assist you.

Eligibility for Refund and Returns
To be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging. It is essential to ensure that the product remains in its original state to qualify for a refund or return. Please note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return due to their unique nature. For further details on eligibility criteria and specific product exemptions, we encourage you to reach out to our customer service team.
We are committed to providing you with exceptional furniture and outstanding service. If you have any questions or require assistance regarding our 30-day refund and returns policy, please do not hesitate to contact our customer service team. We are here to ensure your satisfaction and address any concerns you may have.

Circumstances for Refund and Returns
At Andanni Limited, we strive to ensure that our customers receive products that meet their expectations and requirements. We provide refunds and accept returns for products that fall under the following circumstances:

  • Defective or Damaged Products: If you receive a product that is defective or damaged during delivery by our shipping service provider or delivery personnel, we will gladly provide a refund or accept a return. We understand that such occurrences are beyond your control, and we are committed to rectifying the situation promptly.
  • Products Not Matching Specifications: In the event that you receive a product that does not match the specified category, brand, color, size, or has been falsely advertised, we will offer a refund or accept a return. We want to ensure that you receive the exact product you intended to purchase, and we take responsibility for any inaccuracies or misrepresentations.
  • Unopened Products in Original Packaging: We accept returns for unopened products that are still in their original packaging and have not been used. We understand that circumstances may change, and you may decide that the product is no longer needed. As long as the item remains in its original condition, we will gladly process a return.

Refund and Returns Process
To ensure a smooth refund and returns process, please follow the steps below:

  • Contact Us: Within 30 days of receiving your order, please send an email to [email protected] to initiate the refund or return process. In your email, kindly provide the reason for your request. Our customer support team will promptly respond to your email and provide you with detailed instructions on how to proceed.
  • Return Package: Once you receive our instructions, carefully package the item you wish to return, ensuring it is securely protected. Include any necessary documentation provided by our customer support team. Please note that customers are responsible for all shipping costs associated with the return process.
  • Inspection and Refund: Once we receive your returned package, our team will inspect the item to ensure it meets the refund or return eligibility criteria. We will then process your refund within 3-5 business days. Please note that refunds are exclusively processed in USD currency.

Exchanges
We understand that there may be instances where you would like to exchange a product. If you wish to exchange an item for a different size, color, or alternative product, kindly reach out to us through our website’s contact form. Our dedicated team will be delighted to assist you with the exchange process.

Requirements for Refund and Returns
To be eligible for a refund or return, please ensure you adhere to the following requirements:

  • Initiate the Request: Contact us at [email protected] within 30 days of receiving your order, providing the reason for your refund or return request.
  • Return in Original Condition: It is essential to return the item in its original condition, unused, and in its original packaging within 30 days of receiving your order.

Please note that our refund and return policy is applicable for a period of 30 days from the date of purchase. We are unable to offer refunds or exchanges beyond this timeframe.

Refund and Returns Instructions
Thank you for choosing to shop with Andanni Limited. We are committed to ensuring your satisfaction and providing a positive shopping experience. To facilitate the refund and return process, please follow the instructions outlined below:

  1. Contact Customer Service: If you are unsatisfied with your order, kindly reach out to our customer service team at [email protected] within ten days of receiving your package. In your refund or return request, please include the following information:
  • A printed copy of the shipping label attached to the package.
  • Prints or videos clearly showcasing the wrong, imperfect, or damaged item(s).
  1. Review and Approval: Our customer service team will carefully review the provided evidence to verify your order and assess the situation. If deemed necessary, we will provide you with detailed instructions for the return process. It is important to note that we cannot accept returned packages without prior approval. Any returns made without our guidance will not be eligible for a refund or exchange.
  2. Return Process: Once your return is approved, we will provide you with a return address via email. It is essential for you to provide us with the shipping label and tracking number for the returned package. Please ensure that the returned items are securely packaged to prevent any damage during transit.
  3. Refund and Exchange: Upon receiving the returned package, we will inspect the items to verify their condition. If a refund is applicable, we will process it promptly. Please note that we accept payments in USD and do not impose any restocking fees.

Return Address:
Company address in United Kingdom:
Address: 136 Blythe Road, London, England, W14 0HD
Company address in United State:
Address: 180 Lakemont Dr, LaGrange, GA 30240, United States

We hope that these revised refund and returns instructions provide you with clear information and assist you in making informed decisions while shopping at Andanni Limited. If you have any further questions or need assistance, please do not hesitate to contact our customer service team. We are here to ensure your satisfaction and provide the necessary support throughout the process.